Prompt13 · AI resources for GoHighLevel agencies
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GHL Updates

HighLevel revamps WhatsApp, calendars and Certificate AI

August 27, 2026

AI updates

  • Certificate AI Beta is now available inside Memberships and Credentials. It generates a complete certificate design from a description and lets you keep editing it in Certificate Builder. Source: HighLevel changelog.
  • The feature is still in beta, so agencies should validate the result before using AI-generated certificates in client processes. Source: HighLevel changelog.

Product updates

  • Calendars, Services and Rentals add the option to count only available days within the booking range. Days outside the configured hours no longer use up the range. Source: HighLevel changelog.
  • The new logic also respects the minimum scheduling notice, date-specific hours and the availability of collective and round robin calendars. Source: HighLevel changelog.
  • Protected snapshot assets can now be reused freely within the same agency and across its sub-accounts, while protection is kept when you try to share content outside the agency. Source: HighLevel changelog.
  • Mixed snapshots can keep sharing the eligible assets, while protected items are excluded. Source: HighLevel changelog.
  • Forms, Surveys and Quizzes let you schedule an opening and closing date and time, time zone, a message before, a message after or a redirect to another URL. Existing experiences stay the same if scheduling is not turned on. Source: HighLevel changelog.

Errors and status notices

  • HighLevel reports that some customers have trouble loading data in Conversations, Contacts and Opportunities because of DNS resolution at certain Internet providers, mainly in New Jersey. The platform says its services are operating normally and recommends temporarily switching to public DNS for affected users. Source: official HighLevel status page.

Compliance and phone

  • HighLevel now shows the WhatsApp messaging limit at the WABA portfolio level, aligned with Meta's model. All numbers in the same portfolio share a single daily limit. Source: HighLevel changelog.
  • The per-number limit column was removed because it could give the wrong impression that each number had an independent quota. A single high-volume line can use up the portfolio's shared capacity. Source: HighLevel changelog.
  • The Send SMS action in Workflows adds a country selector for tests. A number typed in local format is saved in international format before the test SMS is sent. Source: HighLevel changelog.

What to do today

  • In each sub-account with WhatsApp, check the Messaging Limits panel and confirm the expected volume does not exceed the portfolio's shared limit. Source: HighLevel changelog.
  • Turn on and test the available-days count in calendars that run with closed weekends, alternate hours or services with irregular availability. Source: HighLevel changelog.
  • Review forms, surveys and quizzes used in campaigns with a deadline and replace manual closing with automatic scheduling where it fits. Source: HighLevel changelog.
  • If a user has loading failures in Conversations, Contacts or Opportunities, check the published DNS incident first before changing automations or data. Source: official HighLevel status page.