Almost everything I write here about AI I test first in my own company, with real money on the line. It's called SVDIGINET and it helps local businesses in Davenport and the rest of Central Florida show up on Google, collect reviews and turn more calls into customers.
Why I built it
Search for any service near you on your phone. The map usually shows a few businesses first, and those get most of the calls. Often they are not the best ones. They tend to be the ones that keep the profile current, have recent reviews and pick up (Google explains how it ranks local results). I saw good businesses, years in the area, that did not show up on that map. Or they showed up with old hours and a phone nobody answered after five.
A new logo does not change that. A system that keeps working while the owner is out on a job does.
I started with my own profile
I can't ask a client to look after their Google profile if mine is neglected. This is SVDIGINET's, exactly as it shows up on Google Maps today for anyone who searches for it:
Hours, website, phone and booking through Google. It is what I ask of every client, and I check it against the same list.
On October 13 the profile posted a tip (in Spanish): if the phone number is hidden on your mobile site, contacting you takes extra steps. That is the tone I want in everything the agency puts out.
What we fix first
Always in the same order, because each step makes the next one work:
Get found
A complete, current Google profile: the right category, hours, services, real photos and posts. It is the first thing someone nearby sees, before your website.
Get trusted
After every job, the customer gets one message with a link to leave a review. No asking for favors in person and no bought reviews.
Get the call
A website that reads well on a phone, a calendar to book, and if you miss a call, a text goes out on its own so that person does not call the next name on the list.
One city, one bottleneck at a time.
It is the rule I find hardest to keep. There is always another tool, another niche, another city. But if the business is not on the map, the chatbot arrives too late.
Where AI fits in
In everything behind the scenes and almost nothing up front. I have an agent I call Moncho that prepares drafts: posts for the profile, replies to reviews, the monthly summary. It works with tiered permissions and keeps a log of what it does. Nothing goes out to a client until I have read it and said yes.
What matters to the owner is that the missed call got a text and yesterday's review already has a reply. How it got done is my business.
What I learn there is what ends up on this blog. If you want to see how an agent like that works on the inside, start with what an AI agent is.
What I don't promise
- First page on Google by a date. Nobody controls that.
- A number of customers or reviews. I report the real number every month, whether it went up or not.
- Naming a client in public without their written permission.
If you run a business in Central Florida
Ask for the free audit at svdiginet.com. I review your Google profile, your reviews and what happens when someone calls you and you don't answer, and I tell you what I would fix first. If it is one thing, I tell you one thing.
