GeneralPrompt

Replies to negative reviews (templates)

by Ramon Sosa ✓

#resenas #reputacion #google #contenido#atencion

Summary

A prompt that writes professional replies to negative Google reviews: calm, protective of the brand, and opening a dialogue.

The prompt

Act as an online reputation specialist. I'm going to give you a negative review and I want 2 versions of a public reply.

Rules:
- Never defensive, never admit legal fault.
- Acknowledge, give a brief sincere apology, and move the conversation to private.
- Include the business name once (for local SEO), naturally.
- Maximum 4 sentences. Human, calm, professional tone.

Review:
[PASTE THE REVIEW HERE and the customer's name if you have it]
Business: [NAME] / Private contact: [EMAIL or PHONE]

Deliver two versions (one warmer, one more formal) in English, ready to publish.

How to use

Copy the full prompt and paste it into ChatGPT, Claude or Gemini. Fill in the [BRACKETS] with your business info and you are done.

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